We request that you check carefully before purchasing (e.g. size, color, etc.).

All inquiries regarding products must be made within 15 days of completion of delivery.

CASES NOT ELIGIBLE FOR EXCHANGE AND RETURN

Any items requested more than 15 days after you received them

Any items that have had their tags or labels removed, regardless of whether they are defective upon delivery or not

Items with traces of scent, tobacco, perfume, use, washing or alteration

Intentionally damaged items include but are not limited to lost tags, alterations, laundry damage, even if the item is defective upon arrival

All goods are returnable without prior notice

Return

 

RETURN CONDITIONS

– The product must be no more than a 15 day from the date you receive the product from us

– The product is unused and not damaged.

– Has labels, packaging and purchase invoice

– Products and accompanying gifts (if any)

METHOD OF EXCHANGE

Please contact us within 15 days after receiving your package.

When submitting a request to our Customer Service Center, please include the following information to speed up the process:

(Name, Order code, Product name/code, reason for exchange/return)

The condition of the items will be checked when they arrive at our warehouse.

If the item shows signs of being used, it will not be accepted for return.

TRANSPORTATION COSTS

– In case the error is due to you or due to the customer’s objective needs, you must bear all shipping costs when returning and this cost will not be refunded.

– In case of technical error or loss from the store, we will bear the shipping costs for you.

TRANSPORT

Immediately after confirming and agreeing to return and delivery. We will send you an email to notify you of the shipping process. Refund delivery time is within 30 days, please check your email and wait for the delivery date.

 

Refund

 

CASE OF REFUND

– The order has been placed successfully but the product has not been received on time

– The product you receive is used or damaged

– The product is not delivered according to the order

TRANSPORTATION COSTS

If it is our fault, we will fully bear the shipping costs for the return.

If it is your fault then these costs must be borne by you and we will deduct them from the refund amount.

REFUND METHOD

If your refund request is approved, we will immediately take steps to refund your money. Your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days, please wait.

Note: This refund will deduct shipping costs if the return is due to your reasons.

LATE REFUND

If after the notification date you still have not received the money, do not worry but check your account again because it may be due to an error in the banking system that has not been updated. If not, after checking and waiting you still have not received your item, please contact us at: [email protected]

CONTACT US

Phone number: +1 620-498-3787

Email: [email protected]

Address: 20 Creekview Ct, Greenville, SC 29615, US

Working hours: 8:00 am – 6:00 pm from Monday to Saturday (Closed on Sunday)